At Solsoft, we put our values at the heart of everything we do. We’re proud of our record in providing excellent IT support managed services to a wide range of SMEs and not-for-profit organisations – and this is borne out by our customer satisfaction rating of around 97%.
We recognise that the conventional model of IT services no longer delivers for organisations. That’s why we developed our Next Generation Technology Strategy and Support model, to provide SMEs and NFPs with access to the strategic thinking and support they need to level the playing field and succeed.
What’s more, we know that there’s no one-size-fits-all solution here – and that’s why we tailor our Next Generation Technology Strategy and Support so that it’s aligned with the unique needs of individual clients, consistent with their goals and empowering them to take better-informed decisions.
Here are just some of the reasons why you should choose Solsoft as your IT support managed services provider.
We Promise To You
Putting the customer first
As a business-critical partner, Solsoft gets to know your business in detail so that we know how to react in any situation to meet your needs and help your organisation towards its goals and objectives.
We know that a technology partnership is about much more than having the right tools and equipment to hand. It’s about teamwork – which is why we put collaboration and communication with our clients right at the centre of our work.
At Solsoft, we take pride in being transparent. This is why we give our clients full visibility over everything we do at all times.
Solsoft is a people-powered enterprise. This means that people are at the heart of everything we do, and we make sure that everyone across our business is aligned with this core value.
Want to know more about how Solsoft can help your organisation reach its full potential? Get in touch with us today to arrange a consultation.
The Shine Framework
We believe that a proactive approach, coupled with clear communication and accountability, are the pillars of a successful partnership. Our five-step Shine process is designed to give you confidence in what we do together, at every step of the way.
We’ll have a discussion about your organisation and its goals. We’ll also provide some examples to show you how Next-Generation Technology and Support Strategy will deliver for you, along with value-added insights with immediate impact potential.
You’ll have a technical exchange with our vCIO, laying the groundwork for your Next-Generation Technology Strategy. You’ll also learn how you can leverage greater return from your existing investment, both immediately and on an ongoing basis.
Collaborate and finalise your Next-Generation Technology Strategy, ensuring that your technology roadmap aligns to your organisational goals and budget cycles.
Formalise your experience and innovation agreement. At this stage, you’ll learn about our contract flexibility, that 0% of your monthly fees go towards commission and about our leadership accountability directly to you.
Begin your partnership with a clear understanding of how your Next-Generation Technology and Support Strategy is an active driver towards your strategic goals, rather than a blunt tool.