IT Support vs Tech Strategy- The Solsoft Approach

Given the financial pressures on businesses – particularly small and medium-sized ones – it’s understandable that firms would look to save costs wherever they can. But there is such a thing as a false economy, and taking a reactive approach to IT support can prove, all too often, to be exactly that.

In essence, a reactive approach to IT means fixing issues only after they emerge, rather than attempting to anticipate them and take pre-emptive action to prevent them. This is the kind of proactive approach to IT services that Solsoft adopts, enabling businesses to make the most of the latest IT tools while remaining vigilant against potential problems and cybersecurity threats.

Adopting a reactive stance when it comes to IT could leave your business vulnerable not just to cyberattacks but to other kinds of outages and unscheduled downtime. In this blog post, we’ll compare and contrast the standard reactive approach to IT support with the proactive approach adopted by Solsoft.

Why your business can’t afford reactive IT

A reactive approach to IT services, where issues are only dealt with as and when they’ve actually arisen and caused problems, can have a number of negative effects for organisations. In particular, it encourages short-termism and can lead to increased downtime – potentially disrupting your entire business.

In turn, resolving IT issues reactively – that is, through emergency fixes, overtime payments and rectifying data loss – can leave your firm facing higher costs than it would have done if it had adopted a proactive stance. It is also likely to mean that your resources are deployed inefficiently, in a higgledy-piggledy way, hindering your firm’s ability to make strategic decisions regarding IT.

This can seriously impede your business’s growth over the longer term. This is because a reactive approach to IT can struggle to keep up with the latest technological developments, leaving your company lumbered with inflexible, outdated IT systems – and potentially allowing your more adaptable competitors to gain a crucial advantage.

Reactive approaches may also fail to resolve security vulnerabilities, increasing the risk of security breaches and data loss – which can result in regulatory intervention and potentially even legal action. This all has a negative effect on your company’s image, resulting in reputational damage.

In short, a reactive approach to IT is, in effect, a ‘wishful thinking’ approach; in other words, hoping against hope that nothing major will go wrong. This is, needless to say, incredibly risky. It also means that technology decisions are taken with short-term considerations in mind, with a lack of attention to long-term strategic planning.

The Solsoft approach – and why it’s different

Solsoft’s approach to IT services is radically different to that of other managed service providers. Far from patching things up in a reactive fashion, we think strategically and proactively, heading issues off before they can arise, with solutions based on a concrete plan for long-term strategy.

This proactive, strategic approach to IT offers a wide range of benefits. In particular, it can reduce downtime and keep your business up and running by addressing potential problems before they escalate. This enhances the reliability and availability of your systems, enabling your business to concentrate on what it does best – serving its customers.

By preventing issues before they occur, Solsoft’s proactive approach to IT also helps to reduce the high costs associated with emergency fixes and extended, unscheduled downtime. This makes our proactive approach more cost-effective, while helping to prevent customer dissatisfaction and avoiding the reputational damage your business might otherwise suffer due to IT problems.

Indeed, by keeping your systems up and running and safeguarding your business against a plethora of cybersecurity threats, Solsoft’s distinctive approach to IT helps to ensure improved customer satisfaction. Customers experience fewer problems because your IT systems are more reliable, which keeps them happy and gives them another good reason to keep using your business.

Solsoft’s plans are tailored to suit the unique needs of your business, and are based on thorough research and a deep understanding of your needs and goals. They’re designed with the built-in flexibility to adapt as your business evolves, providing scalability and supporting the growth of your organisation.

Our solution offers a virtual CIO at a fraction of the cost of alternative options, allowing small and medium-sized businesses, as well as not-for-profits, to get the maximum value out of the tech they invest in.

What’s more, we have no salespeople and no account managers with their own financial incentives and vested interests. We assign a technology alignment manager to our clients, empowering them to make informed decisions based on an objective view. This allows us to draw up a plan that’s informed purely by what your organisation needs.. At Solsoft, we’re driven by a passion for making cutting-edge IT services accessible to small and medium-sized businesses. It’s easy to find out more about what we can do to help your organisation: just get in touch with us and speak to a member of our friendly, helpful team of IT experts today.