Why Solsoft?

Solsoft is well established and has continued steady growth since 2003, We have a strong customer base totalling 300. Our experience across a range of sectors allows us to provide tailored, individual solutions to fit our customers’ exact requirements whilst addressing specific business issues.

• Customer satisfaction is our top priority; friendly, approachable and refreshingly free from jargon, every individual in our team will make sure your IT meets your business aims.
• Solsoft take responsibility and can be depended upon to increase business productivity at a lower cost.
• Our staff are highly qualified with the top level industry related qualifications, enabling us to identify and solve issues fast, fixing the root cause of the problem first time and thereby reducing the chances of further issues and consequential downtime.
• Customer satisfaction surveys run throughout the year through an independent research organisation, allowing us to identify what we do well and what we could improve on. In addition, optional, quick online surveys are sent after each service request we complete, to highlight satisfaction levels.
• Knowledge sharing is vitally important and something that is encouraged throughout the team. We run our own internal training sessions, on particular topics and issues to enhance the knowledge of the team.
• Our Managed Service customers receive £1000 of consultancy free each year.
• Staff development is a key priority for Solsoft, in January 2009 we were awarded the Investor in People standard which demonstrates Solsoft’s values, skills and motivation of staff.
• Investments in sophisticated technologies allow us to keep maintenance and management costs down and to respond to customer issues faster with better automation and process efficiencies.
• £5million of Public Liability Insurance. This protects both our clients and Solsoft and should be a pre-requisite for any company offering services which involves time spent on client sites.
• ISO 9001:2000 ensures Solsoft are working to a documented system to fulfil customer requirements and are committed to improve processes. It also demonstrates very clearly to customers that they can depend upon sound reliable Quality of Service.