The results highlighted that the ‘technical support ability’ was the most important factor for our customers. A number of other elements were identified as being highly important to small and medium sized businesses which included ‘the quality of communication’ and ‘the ease of doing business’. Overall, 96% of respondents were satisfied with the technical ability at Solsoft and 94% of our customers felt that it was easy to do business with us.
A number of initiatives are underway to further enhance the service our customers receive. We invest significantly to ensure that employees are kept up to date with the latest technologies so we can provide first class IT support to small and medium-sized companies. This investment ensures we remain the most qualified Microsoft Gold Partner in the region. We are also dedicated to fixing our customers’ IT issues in the shortest time possible. Recent analysis has shown that 95% of client-raised, technical ‘issues’ of low level severity, which have a 16 hour maximum target resolution time are actually resolved the same day. i.e within 7 hours.