NHS Specialist Treatment Centres

UK Specialist Hospitals is a southwest based private healthcare provider and operator of Independent Sector Treatment Centres (ISTCs) for NHS patients.

The Problem

• Over-stretched IT function
• Supply chain issues
• Issues with IT threatening delivery of core service

The Solution

Solsoft provides the group’s treatment centres and staff with full time onsite technical support; a UK based professional helpdesk; supply chain management; project management; and a Virtual IT Director consultancy service

Implementation

Initially achieving a tight ten day deadline for the supply and installation of hardware enabled the customer to keep its promises to the NHS and public with the on time opening of a new treatment centre.

On-going benefits

After successfully supporting new treatment centre’s opening deadlines, we were able to deliver a range of on-going benefits.

Our support structure means that there are no people management issues (sickness, holiday, training etc.) associated with IT.

The SLA based support we provide means that we are agile and responsive, optimising service and limiting downtime. This, coupled with our proactive approach, ensures a reliable infrastructure, allowing the customer to focus on its core business of delivering healthcare.

Filed under: Helpdesk, Procurement, Scalable-IT-Outsourcing, Consultancy

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