Broadway Lodge

Client:  Broadway Lodge

Solsoft Solution: Managed Service - Support

Client description:

Established in 1974 and set in its own grounds on the outskirts of Weston-super-Mare, Broadway Lodge is a non-profit making organisation and registered charity providing residential treatment, counselling and support services for addiction.

Background:

Prior to partnering with Solsoft, Broadway Lodge’s IT systems had been supported on a reactive, ad-hoc basis. This approach caused Broadway Lodge to experience poor performance, even with recently installed equipment, which resulted in unpredictable and escalating costs.

As IT systems are critical to the day to day running of Broadway Lodge, they looked for a partner who could provide the high quality, proactive service and support they required which would also enable them to optimise their investment in IT.

Solution:

Solsoft were awarded a two year contract to provide a full Managed Service. With significant experience in the not for profit sector and a smooth change over process, Solsoft were able to take immediate responsibility for Broadway Lodge’s IT systems, moving the organisation away from a typical reactive model of IT support to a proactive approach.

Through the use of sophisticated monitoring and management tools, Solsoft proactively monitors the Key Network Elements of Broadway Lodge’s IT systems in real-time to ensure system availability and optimised performance for the 32 users.

Using advanced troubleshooting and rapid analysis, network issues are resolved on detection, before they have the opportunity to grow into failures or disruptions. The Solsoft IT Helpdesk is available to all staff when help is needed, dealing with any desktop performance issue or “how to” questions.

Results:

The proactive approach ensures Broadway Lodge’s IT is stable and costs are predictable for the organisation. Staff are now free of IT disruptions from day to day issues so they can concentrate on providing service to their clients, not IT issues.

The virtual IT director service enables Broadway Lodge to have regular reviews of the entire IT strategy, whilst the Quarterly Strategy Meetings help Broadway Lodge build and manage a long-term technology plan to support the business.

Broadway Lodge can now be confident that a team of experienced, highly skilled IT professionals are managing and maintaining their network and are always on hand to provide quality advice and consultancy.

Testimonial:

"We have recently moved to Solsoft to manage our system. They have proved themselves to be efficient, friendly and respond rapidly to our problems. Support is given in a clear, comprehensible manner. They seem to genuinely want to be of help"