Broadway Lodge

Background:

Broadway lodge had used a reactive, “break-fix” IT service, causing poor, unpredictable IT performance, and escalating, difficult to manage support costs.

Solution

By moving the charity away from reactive support to a proactive managed service model, Solsoft were able to help stabilize performance, leading to predictable costs and improved business productivity.

Using sophisticated monitoring and management tools, Solsoft proactively monitors Key Network Elements in real-time to ensure high availability and optimised performance for the 32 users.

Using advanced troubleshooting and rapid analysis, network issues are resolved on detection, before they have the opportunity to grow into failures or disruptions. The Solsoft IT Helpdesk is available to all staff when help is needed, dealing with any desktop performance issue or “how to” questions.

In addition, the virtual IT director service enables Broadway Lodge to have regular reviews of the entire IT strategy, whilst the Quarterly Strategy Meetings help Broadway Lodge build and manage a long-term technology plan to support the business.
Staff can now concentrate on providing service to their clients, free from disruptive IT issues.

"Solsoft have proved themselves to be efficient, friendly and respond rapidly to our problems. Support is given in a clear, comprehensible manner. They seem to genuinely want to be of help"

Filed under: Scalable-IT-Outsourcing, Monitoring

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