Solsoft delivering 24/7 IT support

The benefits of 24/7 proactive IT support, 365 days a year may not be immediately obvious to company’s whose working hours are the standard 9-5.  Even though a business may not operate 24 hours a day, seven days a week their network servers do and an out of hours IT problem could have significant impact on the company’s business during working hours. If, for example, a server is not running to its optimum capacity or fails at 3.00 a.m. and the company supporting the network or the in-house IT team do not start work until 9.00 am;  vital man hours will be lost to all employees who’s PCs are dependent on that server running properly. A worst case scenario would be if the company’s IT support is outsourced and the response time agreed as part of a service level agreement is 4 hours (industry standard), then a company’s business function could be severely impaired until 1.00 p.m. The loss of productivity and cost to the company could be significant, if no members of staff can work, nothing is produced and money is subsequently lost.

 

With the rise of remote working within many organisations 24/7 IT support has grown increasingly business critical. Employees may choose to work outside of standard working hours and will thus need access to an efficiently running and maintained IT network. Any IT outages occurring outside normal working hours which are not immediately remedied will adversely affect these remote workers and their productivity. 24/7 IT support gives employers and employees greater flexibility and greater peace of mind than ever before.

 

If a client wishes to have helpdesk support 24/7 this can also be arranged; as with usual managed service agreements, staff working out of hours will have a dedicated, highly qualified and experienced helpdesk team who will be able to resolve their IT queries and in many cases remedy any IT malfunctions remotely.

 

The benefits of a genuine IT managed service have been apparent to Solsoft’s clients for many years - predictable monthly costs - a reliable IT network - access to the region’s most qualified team of  Microsoft engineers who will resolve IT issues either remotely or on site. As well as advice on all aspects of their IT function which allows for forward planning and budgeting. 24/7 IT support is an essential element which ensures that a business’s IT is more efficient than ever before and less productivity and money is lost through poorly maintained and functioning networks.